Please note that we updated our Product Disclosure Statement and fee schedule on 4 May 2020. Click here to consult the Notice of Change and updated Product Disclosure Statement so that you may see the full detail of changes.

Card issue and replacement fees

Request a Global Wallet card

Free

Lost or stolen card replacement

Free

Issue a virtual card

Free

Request a supplementary card

Free

Funds credits

Funds credit loaded by bank transfer (BSB)

Free

Funds Credit loaded by Bpay® to a Preferred Load Wallet that is not the AUD Wallet.

Free

Funds Credit loaded by Bpay® to the AUD Wallet.

0.5%, minimum of AU$1 per Load

Card Load to a foreign wallet

Free

Card Load Fee

0.5%

ATM fees

ATM transaction fee¹ – when you use an ATM in Australia to make a withdrawal in Australian dollars

Free

ATM transaction fee¹ – when you use an ATM to make a withdrawal, outside Australia

Free

ATM Available balance enquiry¹

Free

Funds redemption fees

Redemption of available balance fee

Free

Emergency cash transfer fee

Payable if you request an emergency cash transfer – up to AUD 3,000

Free

Other fees

Transaction dispute handling fee

Free

Inactive fee (charged monthly after 12 months of inactivity)

0.5% of the Available Balance, with a minimum of AU$1

Negative balance fee

Free

Card to card transfer fee

Free