How long will it take for my Global Wallet® Prepaid Travel Card and Velocity membership card in one to arrive after I opt-in or join?
New Velocity members
Once you have joined Velocity, it should take approximately 21 working days for your new card to be delivered. If you have not received it within this timeframe Contact Us and we will organise a replacement.
Existing Velocity members
If you are already a Velocity member and have opted-in to receive your Global Wallet® and you are a Red tier member, your card will arrive in approximately 21 working days. Platinum, Gold and Silver tier members will receive their card in approximately 10 working days. If you have not received it within this timeframe Contact Us and we will organise a replacement.
All new cards will be delivered to the postal address nominated in your Velocity membership. To update your details, please log in to your Velocity Account and go to the My Details section.
Members with rural postal addresses may experience slightly longer delivery times.